Terms of service

1. Acceptance of Terms

By accessing or using the services provided by Quill & Kumo ("we", "us", or "our"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website or services.

2. User Agreement

2.1 Account Registration: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities: Users must not engage in fraudulent activities, misuse our services, or violate any applicable laws while using our platform.

2.3 Age Requirement: Our services are intended for users aged 18 or older. By using our website, you confirm that you meet this requirement.

3. Limitation of Liability

3.1 Product Use: Quill & Kumo is not liable for any damages resulting from the misuse of our products, including fountain pens, ballpoint pens, or accessories.

3.2 Website Availability: We do not guarantee uninterrupted access to our website and are not responsible for any downtime or technical issues.

3.3 Third-Party Links: We are not responsible for the content or practices of any third-party websites linked from our platform.

4. Intellectual Property Protection

4.1 Ownership: All content on our website, including logos, product designs, and text, is the property of Quill & Kumo and protected by intellectual property laws.

4.2 Restrictions: Users may not reproduce, distribute, or modify any content from our website without prior written permission.

5. Refund Policy

5.1 Eligibility: Refunds are available within 30 days of purchase for unused and undamaged products, excluding personalized items.

5.2 Process: To request a refund, contact our customer service team with your order details. Refunds will be processed to the original payment method.

5.3 Non-Refundable Items: Digital downloads, gift cards, and clearance items are final sale and not eligible for refunds.

6. Dispute Resolution

6.1 Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the issue through good-faith negotiations.

6.2 Mediation: If negotiation fails, disputes may be submitted to mediation by a mutually agreed-upon third party.

6.3 Governing Law: These Terms of Service are governed by the laws of [Your Jurisdiction], and any legal actions must be filed in the appropriate courts within this jurisdiction.

7. Amendments

We reserve the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the updated terms.