Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed through our encrypted payment gateway.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 1 hour of placement by contacting our customer service. After this window, we cannot guarantee changes as orders enter our processing system.
Shipping & Delivery
What are your shipping options and costs?
We offer standard (3-5 business days) and express (1-2 business days) shipping. Costs vary by destination and order weight. Free standard shipping is available for orders over $100.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees and import taxes which are the responsibility of the customer.
Product Information
How do I choose the right nib size for fountain pens?
Our fountain pens typically come in Extra Fine (EF), Fine (F), Medium (M), and Broad (B) nibs. Fine nibs are best for precise writing, while broader nibs showcase ink properties better. View our Nib Guide for detailed comparisons.
Are your pens refillable?
All our fountain pens use standard international cartridges or converters. Ballpoint pens either use proprietary refills (clearly marked) or standard refills - check individual product descriptions.
Returns & Warranty
What is your return policy?
Unused items in original packaging can be returned within 30 days for a full refund. Personalized items are final sale. Please see our Returns Policy for complete details.
Do your products come with warranties?
All premium pens come with a 1-year manufacturer's warranty against defects. Warranty does not cover normal wear, accidental damage, or nib adjustments after initial use.
Customer Service
How can I contact customer support?
Our support team is available via email at [email protected] or through our contact form. Response time is typically within 24 hours on business days.
Do you offer gift wrapping services?
Yes! Select gift wrapping at checkout for $5.95. We offer premium packaging with handwritten notes (optional). Gift receipts are automatically included with wrapped orders.