Tracking order

Order Tracking Process

At Quill & Kumo, we understand the excitement of receiving your new writing instruments and accessories. Here's how you can track your order:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and tracking number.
  2. Processing Time: Most orders are processed within 1-2 business days. During peak seasons, processing may take 3-5 business days.
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email with your tracking number and carrier information.
  4. Tracking Updates: Your tracking number will become active within 24 hours of shipment. Updates typically appear as your package moves through the carrier's network.

How to Track Your Package

You can track your order using our recommended third-party tracking service:

17Track

17Track is a reliable global package tracking platform that supports most international carriers. To use it:

  1. Visit 17Track's website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track provides detailed tracking history and estimated delivery dates for most major carriers worldwide.

Tracking FAQ

Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in the carrier's system after shipment. If it's been longer, please contact our customer service.
My package shows as delivered but I haven't received it. What should I do?
First check with neighbors or your building's reception. If still missing, contact both the carrier and our customer service within 48 hours.
How often is tracking information updated?
Most carriers update tracking information when the package reaches major checkpoints (typically every 12-24 hours during transit).

Need Further Assistance?

If you have any questions about your order status or experience difficulties tracking your package, our customer service team is happy to help. Please contact us at [email protected] with your order number and any relevant details.